PLEASE READ ALL OF OUR TERMS, POLICIES & PROCEDURES. YOUR PURCHASE VERIFIES THAT YOU HAVE READ AND AGREE TO ALL OF THE TERMS OUTLINED IN OUR POLICIES.
In addition to the terms outlined in our policies, you can find additional information regarding our custom design process here. Please note that while custom designs are unique & one of a kind, they remain the creative property of Diva Gone Domestic and can be used in promotional materials including, but not limited to our official website, blog, advertisements, etc.
Diva Gone Domestic offers a full line of Signature Collections. We are able to customize these by using our Signature Ink Colors, Signature Metallic Papers, Approved Ribbon Colors, etc. The designs may not be changed in regards to formatting or by adding/removing graphics. Add ons & embellishments such as rhinestones, pocket folds, buckles, etc. can be added for an additional fee. Please contact us for more details. Click here to view our Signature Collection Customization Options.
PRIVACY & COMMUNICATION STATEMENT:
Diva Gone Domestic takes your event details seriously and communication is absolutely key during the process in order to achieve your vision from conception to finish. Because of this, we will only work with the original purchaser. We do not accept communication from third parties. This protects you as a buyer against any privacy issues and protects Diva Gone Domestic against any communication confusion.
RUSH ORDER POLICIES:
Rush orders for most items are accepted for an additional fee. However, it is recommended that you contact us prior to ordering a rush order (especially invitations) to ensure availability. All items that are available for rush order will have the option to choose so when selecting options for your order. For invitation rush orders the Rush Order option serves as a retainer fee. The remaining balance based on when you need your order will be charged separately. A final invoice with the balance must be paid prior to production.
In order to get your items on time, Diva Gone Domestic works on a very tight deadline. Therefore, your communication with us is important. To keep your scheduled production time it is recommended that you provide all information, request all changes, etc. within 48-72 hours of receiving our inquiry. Should your production time be changed or delayed, an email will be sent to you.
For Rush Orders, an average of 1-2 business days is anticipated for approval. Approval taking longer than this will delay production and the original time frame discussed.
A digital proof will be emailed to you for approval prior to production being started. We will use the email address that is specified during your PayPal checkout – if this is not the correct email address to contact you from, please be sure to let us know so that we can make note in your file. For Signature Collections, a proof will be emailed to you within business days. For Custom Designs, your initial proof time will vary.
For all of our designs, you will receive 3 complimentary rounds of revisions. For the vast majority of our clients, this is more than enough revisions, however, should you need additional changes we can certainly do so. Each additional change will result in an additional $25 design fee.
While we do an initial review of your design prior to sending over your proof, mistakes do happen. Diva Gone Domestic regrets that we can not be responsible for any grammatical or spelling errors. Therefore, it is recommended that you look over carefully and have an additional person review your proof before approving.
Lastly, please note that may colors vary from monitor to monitor. Colors also alter slightly during the printing process as well. Diva Gone Domestic is not responsible for these variations. If you are concerned about exact colors, we can mail you a Signature Ink Color card so that you can see the true colors that print.
Once the design is exactly how you want it to be printed, you will need to send an email verifying that it is “Approved”. At that time, your design will added to our production queue. Any changes needed AFTER you have approved the design will result in additional fees depending on where we are in the production process.
A 50% cancellation fee will be applied to any cancellations requested prior to the approval of your design.
After you have approved your design, your order will be placed in our production queue and we are not able to accept cancellations.
All designs are property of Diva Gone Domestic. You may not copy, reproduce, sell or share our designs with others. Any attempt to do so may result in legal action. Diva Gone Domestic respects the hard work & time that is involved with creating amazing pieces and we ask that others do the same! Also, Diva Gone Domestic will not attempt to replicate another designers work at the request of customer – so please don’t ask us to! We value other designers and believe that each designer is unique and has their own vision.
You will receive a high quality, print ready image of your design. Your final images will be locked and are not able to be altered. Files will be sent as .pdf’s and/or .jpgs.
Please understand that when you are purchasing a digital file, that is all you purchasing. After your proof is approved, Diva Gone Domestic will provide the final file set for optimal printing. However, we DO NOT provide materials, suppliers, DIY tips or advise in regards to making your own invitations or products. We can not be responsible for what happens with the final outcome whether you are doing it yourself or using a different printer. Each printer is different and we can not possible give you advice on how to best execute your vision once the design is out of our hands.
We always want our customers happy! However, because of the custom nature of our business, we are a not able to accept returns or grant refunds. Diva Gone Domestic does everything possible to ensure the quality and integrity of our products.
For all printed items, a proof will be emailed to you for approval. We will certainly do our best to ensure all information is exactly as supplied to us during the proofing process and will always run a basic spell check. If we do spot any errors we will let you know but it is the customers responsibility to give final approval to the proof and we cannot be held responsible for any errors found after printing.
Again, please note colors will vary from monitor to monitor. Also, slight variations may occur when printing. Diva Gone Domestic can not be held responsible for any of these variations.
If for some reason there is an error in your order that is our fault – we will gladly work with you to make things right!